Key Project Stakeholders
Cluster API Management Tool
Made in Cluster, 2022
The Company
Cluster is an API-First eCommerce Data Engine
We provide cross-channel real-time product and online sales data, with a catalog of 2B+ products tracked on Amazon, eBay, and Walmart.
Our clients include enterprise companies such as Facebook Marketplace, Google Shopping, Amazon, eBay, Walmart, Shopify, and more.
The data is delivered through an API connection, and charged as a predetermined yearly usage package.
The Project Goals
Enhancing Clients' Insight into API Usage
As part of the customer success efforts, we've created a tool that empowers our clients to autonomously monitor and analyze their API usage, providing them with a clear view of how their applications interact with our API package, offering transparency and valuable insights.
Usage Insights
Providing clear visibility into the API usage, enabling our clients to track key metrics, such as usage patterns and data consumption, allowing for informed decision-making and resource allocation.
Access to Information and Client Relations
As employees may come and go within our client's organization, it's essential that the key settings information will be accessible, as well as our contact information.
Phase 2 of this project will include self-onboarding capabilities.
Dashboard
Quick View of Usage and Insights
The dashboard provides at-a-glance access to critical information, including real-time usage status, estimated time to reach quotas based on current usage history, and valuable insights into API usage trends.
Usage
Drilldown
The Usage screen offers users more insights, providing a comprehensive view of API utilization over time. Users can track API usage by type, allowing them to identify trends and patterns that inform strategic decisions. Additionally, it showcases success call rates, providing a critical performance metric to gauge the effectiveness of API interactions.
Active Keys
Accessible API Key Information
The Active Keys screen serves as a centralized hub for managing API keys, and ensures efficient key management, even with personnel changes.
Contact Us
Fostering Customer Success
This feature is a direct line to our dedicated Customer Success Manager, providing clients with a convenient way to access support and assistance.
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